Terms of service

Updated 2026-10-15

In effect from 1 November 2026

These terms are the agreement between you and Igloo Labs Limited ("we", "us") when you use Sortly. Our company number is 16931262 and our registered office is 1st Floor, Gallery Court, 28 Arcadia Avenue, London N3 2FG, United Kingdom. You accept these terms when you continue past the sign-up screen. When your account is created, we record which version you accepted and when. If you don't agree, please don't create an account.

New accounts: these terms apply from the day you sign up. If you already had an account, they apply from 1 November 2026.

1. The service

Sortly is a private coordination tool for parents and carers to organise playdates with the families they choose to connect with. It is not a discovery service and not a public social network. We provide the platform; you and the families you connect with arrange the playdates.

2. Testing

Sortly is in testing. Features may change or be withdrawn, and things may sometimes go wrong. If something does, please tell us at hello@getsortly.app.

3. Who can use Sortly

You must be at least 18 years old and the parent or legal carer of any child you add to the app. By adding a child you confirm you have the legal authority to do so on their behalf.

4. Acceptable use

You agree not to:

• impersonate another person or misrepresent your relationship to a child;
• use Sortly to contact parents you do not have a real-world reason to know;
• scrape, copy, or aggregate other users' data;
• upload illegal content or content that endangers a child;
• attempt to bypass our security measures or access another household's data.

If you're worried about another family, use Report a concern on their page in the app, or email safety@getsortly.app. You can also block them. A block can't be undone in the app; to undo one, email hello@getsortly.app.

5. Account suspension and termination

We may suspend or terminate accounts that violate these terms, that we reasonably believe endanger a child, or that we are required to terminate by law. We will tell you why and give you a way to appeal — except where we are legally required not to (for example, when cooperating with a safeguarding investigation).

6. Your content

You keep ownership of the data you provide. You grant us a limited licence to host, display, and process that data only as needed to operate the service for you and the families you have explicitly connected with. We do not use your data to train any models or to sell to third parties.

7. Service availability

We aim to keep Sortly running but can't guarantee it will always be available. Where we can, we'll give notice of planned maintenance on our website. We are not liable for interruptions caused by circumstances outside our reasonable control.

8. Liability

Sortly helps families who already know each other arrange playdates. You remain responsible for the safeguarding decisions you make about your children. To the extent permitted by law, our liability is limited to the amount you have paid us in the twelve months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and your statutory rights as a consumer are not affected.

9. Changes to these terms

We may update these terms. When we do, we'll post the new version here, update the date at the top and say when it takes effect. For a significant change, we'll also show a notice in the app at least 14 days before it takes effect. When you tap Got it on that notice, we record which version you've seen and when. If you keep using Sortly after that date, you accept the new terms. If you don't agree, you can delete your account at any time.

10. Governing law and disputes

These terms are governed by the laws of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland, you can also bring a claim in the Scottish courts. If you live in Northern Ireland, you can also bring a claim in the courts of Northern Ireland.

11. Contact

Igloo Labs Limited, 1st Floor, Gallery Court, 28 Arcadia Avenue, London N3 2FG, United Kingdom.
Email: hello@getsortly.app. We reply within 2 working days. For questions about your data, email privacy@getsortly.app.