Support
How can we help?
Answers to what parents ask us most. Can’t find yours? Write to hello@getsortly.app and we’ll reply within 2 working days.
Signing in
- I haven’t had a sign-in code.
- Check the country and the number. You can tap Resend code after 30 seconds. After too many tries, Sortly asks you to wait a few minutes, or until tomorrow.
- I can’t remember which number I used.
- Write to hello@getsortly.app and we’ll help you find your account.
Your account
- How do I change my details?
- Go to You → Edit profile. To change a child’s details, open them from You.
- How do I delete my account?
- Go to You → Settings → Delete account. If you sign in again within 30 days, your account comes back, apart from cancelled playdates.
Other families
- I’m worried about another family.
- On their page, tap Report a concern, or email safety@getsortly.app. The other family isn’t told.
- I blocked a family by mistake.
- A block can’t be undone in the app. Email hello@getsortly.app and we’ll undo it for you.
Your data
- How do I get a copy of my data?
- Go to You → Settings → Export data. You’ll need a verified email address; we email you a link to download it.
- Something the app can’t do?
- For any other request about your data, email privacy@getsortly.app. We reply within 2 working days and deal with it within one month. The privacy policy has the details.
The app
- Notifications aren’t arriving.
- If the Notifications card in You → Settings says “Off on this phone”, turn on notifications for Sortly in your iPhone’s Settings.
- Is there an Android app?
- Not yet. Sortly is for iPhone for now; the Get Sortly page has the Android waiting list.
Still stuck? Write to us.
We reply within 2 working days. From the app, You → Settings → Contact us adds your app and iOS versions for us.
Email hello@getsortly.appSafety: safety@getsortly.app · Data requests: privacy@getsortly.app
Sortly is made by Igloo Labs Limited, company number 16931262, 1st Floor, Gallery Court, 28 Arcadia Avenue, London N3 2FG, United Kingdom.